We're sure you'll love your purchase, but if you're not happy for any reason, simply return the item(s) within 30 days of ordering and we'll exchange or refund it.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show in your account.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@naturaltreats.org. Please note that returns will need to be sent to the following address: 

Returns address
MLMHoslistics Ltd
Southeast London

SE17 2DS.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have any lost or missing products from your order then please contact our Customer Care team; phone 44 7807 055657 or email us mlmhall77@gmail.com.

Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mlmhall77@gmail.com.

Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected.

If the fault is agreed, a full refund will be given for the returned products. Please contact our customer services department who can arrange for your goods to be sent back to us.